Your questions, plainly answered

No. Anyone can place an order on Optimised Medical Supplies Ltd without a trade account - simply add items to your basket and check out using a card or bank transfer. Trade accounts are available for organisations and buyers who order regularly and want volume pricing, Net-30 terms, and a named account manager. There is no minimum order value for standard orders.

Standard delivery is a flat £9.90 on every order, whatever the value, shown at checkout. Order before 4pm on a business day and stocked items are dispatched the same day for next-day delivery across mainland UK.

Optimised Medical Supplies Ltd dispatches stocked items the same business day when ordered before 4pm, with next-business-day delivery across mainland UK on most postcodes. Bulk and made-to-order items typically ship within 2–5 business days; lead times are confirmed at the point of quote.

Yes. We open trade accounts for NHS trusts, private clinics, dental practices, veterinary practices, care home groups, and other regulated buyers. Approved trade accounts are eligible for Net-30 payment terms, named account managers, and tiered volume pricing. Applications are typically reviewed within one business day.

All medical devices we supply are CE or UKCA marked where applicable and sourced from manufacturers operating to ISO 13485 quality standards. Manufacturer certificates and conformity declarations are available on request.

There is no minimum order value for standard online orders. Trade-account customers may have negotiated minimums per category as part of their pricing agreement. For bulk and tender enquiries we provide tailored quotes with no fixed floor.

Unopened, unused stock items in original packaging may be returned within 30 days of delivery for refund or credit, subject to a restocking fee on bulk orders. Faulty or damaged goods are replaced or refunded in full when reported within 24 hours of delivery; we coordinate collection and process the RMA within 5 business days.

Yes. Alongside supplies, we operate a specialist medical-equipment transport service across the UK, with three tiers — Standard, Specialist, and On-Demand Specialist Team — for calibrated, sterile, and high-value equipment. Each shipment is documented from pickup to handover with a signed proof-of-delivery pack.

We accept all major credit and debit cards, BACS bank transfer, and purchase orders for approved trade-account holders. Pro-forma invoicing is available for first orders before a credit account is opened.

Yes. We deliver across England, Wales, Scotland, and Northern Ireland. Highland, Island, and offshore postcodes (e.g. AB, IV, KW, PA, BT, IM, JE, GG) may carry an additional surcharge and a 1–2 business day lead time uplift, confirmed at checkout or in the quote.

Yes. Dispatch notes include batch / lot numbers and expiry dates for all regulated medical devices and consumables, supporting CQC and infection-control audit requirements.

No. Our catalogue is limited to medical devices, consumables, PPE, and equipment. We do not supply prescription-only medicines, controlled drugs, or cold-chain pharmaceutical products.

Apply via the Trade Accounts page. We require your trading name, registered company number (or NHS / CQC / GDC reference for regulated practices), VAT number, primary contact, and delivery address. Applications are reviewed within one business day and approved accounts are notified by email with login credentials and account-manager details.

Yes. Use the Bulk Quote form with your product list, quantities, delivery address, and required-by date. We respond within one business day with line-by-line pricing, confirmed lead times, and certification documentation as required for tender submission.

Yes. Anyone can buy from Optimised Medical Supplies Ltd. You can check out as a guest with a card, with no account to create, no minimum order and no trade credentials needed. An account is only useful if you want to save addresses and reorder quickly.

Yes, we deliver to any mainland UK home address. Delivery is a flat £9.90 on every order, and stocked items ordered before 4pm on a working day are dispatched the same day for next-business-day delivery.

These are the pack sizes we supply to clinics and care homes. If you are providing personal care several times a day, a box of 100 gloves lasts a fortnight rather than a few days, and works out considerably cheaper per glove than a small retail pack.

Powder-free nitrile is the sensible default. It is latex-free, so there is no risk of a latex allergy reaction for you or the person you care for, and it resists tearing better than vinyl. Size matters more than people expect, because a glove that is too small tears at the thumb.

Change them between every separate care task, and always between personal care and anything else. Wash your hands before putting gloves on and again after taking them off, every time.

For personal care, yes. A disposable apron protects your clothing from splashes and stops anything being carried from one task to the next. Aprons on a roll are easier to use than flat-packed ones because they dispense one at a time.

Yes. Everything we sell comes from the same catalogue we supply to NHS trusts, private clinics and care home groups, and all medical devices are CE or UKCA marked where applicable.

We currently charge VAT on all orders and are not able to process VAT relief declarations at checkout. If VAT exemption is important to you, it is worth checking whether a product qualifies before ordering.